Kohl’s announced that it will start
accepting Amazon returns at all 1,150 of its stores starting in
July 2019. There is no extra charge for the service.
Kohl’s and Amazon
started experimenting with a collaboration on brick-and-mortar
returns back in 2017, allowing customers to take back items
purchased on Amazon even if those items were already out of
their Amazon shipping boxes.
Kohl’s CEO Michelle
Gass explained in a press release that the partnership with
Amazon, called 'Amazon Returns', is “delivering innovation,” and
perhaps more importantly, driving traffic to Kohl’s stores.
The announcement from
Kohl’s is careful to note that the company will only accept
“eligible” returns, which means that you cannot return things
you bought on Amazon from a third-party. If your item was sent
from an Amazon warehouse, you are probably safe to return it,
but you must double-check by heading to the Amazon Returns
Center online.
Kohl’s started carrying
Amazon products in over 200 stores last month, including the
Amazon Fire tablet, Fire TV, Amazon Echo, the Echo Dot, and the
Echo Show.
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