Findings from Hub Entertainment Research’s Evolution of the TV
Set study indicate a disparity between feature availability and
consumer awareness, as well as a strong brand awareness lead for
Roku over Amazon Fire.
Highlights from the study:
About half of consumers with a 4K TV set have used it to watch
4K content. The top-two reasons for not watching; consumers do
not know where to find shows and movies in 4K and they do not
believe they have access to 4K content.
Smart TVs are not just for streaming video content; streaming
music is a relatively popular Smart TV pastime. The top non-TV
application of Smart TVs is music streaming. Nearly four in 10
Smart TV owners use it to stream music and among those who do, a
quarter use it for music “all the time” or “often.
Two other Smart TV
capabilities have attracted a small, but dedicated group of
consumers for checking news, weather, or traffic, and looking
at/using social media apps.
In the battle for
connected device dominance, consumers are much more familiar
with Roku than with Amazon Fire. The majority of consumers (59
per cent) say they know at least something about the Roku brand,
and 26 per cent say they know a lot. Fewer than half (43 per
cent) are familiar with Fire TV, with only 15 per cent saying
they know a lot.
“As smart TVs, connected TVs, connected devices, and TV
voice-control devices proliferate, many new services and
features have suddenly become available to TV set users,” said
David Tice, co-author of the study. “But TV manufacturers and
services have a long record of inadequately educating consumers
on their offerings.”
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