FedEx Express and FedEx Ground are actually two separate entities. Most of the routes for Ground are contracted out to save money. People can purchase the routes from FedEx and then hire their own drivers. While that should not affect the consumer, sometimes people are upset that Express employees cannot pick up Ground packages. Ground drivers tend to handle the larger, heavier items that are not being sent overnight.
FedEx's general tracking services rely
mostly on barcodes,
barcode scanners and a Web interface that customers can
access. With such
access, a customer can follow a package from scan point to
scan point, either
via a tracking, invoice or purchase order, or customer account
number.
Many Express Ground trucks are
not loaded with
GPS or other high-tech distractions. The company provides turn
by turn maps for
each package. Some Ground drivers provide their own GPS
equipment. FedEx
drivers get automated delivery information and can have it
sent to their own
GPS device.